F.A.Q

Welcome to our help area.
At Yatoo Home, we make it a point of honor to offer each of our customers a smooth, elegant and secure experience.
Here you’ll find answers to the most frequently asked questions about your orders, deliveries, payments and services.
Our team is at your disposal 7 days a week for personalized support.

Delivery & Orders

What are the delivery times?

Your products are delivered within 3 to 7 working days. The maximum delivery time is 15 days following validation of your order.

We work with recognized carriers such as: Chronopost, Colissimo, La Poste, DHL, UPS, SEUR, GLS, DB Schenker, TNT, Dachser, Pallet Delivery, Correos, and Colis Privé.

Is delivery free?

Delivery is free in France.
For other countries, shipping costs are calculated automatically at the payment stage, according to package weight and destination.

What should I do if my parcel is damaged on receipt?

We take particular care in packing your orders.

If your parcel shows visible signs of deterioration, it is imperative to indicate “PACKAGING DAMAGED” on the delivery note or to refuse the parcel.
This mention is essential for any claim with the carrier.

You have 5 days from receipt to notify us of a problem.
Our team is at your disposal for any assistance.

Do you offer same-day delivery?

No, deliveries are made within 3 to 7 working days from the time your shipping confirmation is sent.

Can I change my order after validation?

If your order has not yet been dispatched, you can contact us as soon as possible to make a change.

Can I change my delivery address?

The delivery address can only be changed if the order has not yet been dispatched.
We recommend that you check your details carefully before confirming the purchase.

Payment & Support

How can I track my order?

Once your order has been dispatched, you will receive a confirmation e-mail containing a tracking number.
You can follow your parcel every step of the way.

What payment methods are accepted?

We accept several secure payment solutions:

  • Credit card (Visa, MasterCard, American Express)

  • PayPal, with the option of paying in 4 instalments free of charge

  • Apple Pay for Apple devices

  • Google Pay for Google Accounts

  • Klarna (according to availability by country)

What happens if I'm not at home at the time of delivery?

If the delivery driver is unable to reach you, your parcel will be dropped off at the nearest relay point. In some cases, he may also contact you to arrange a new delivery date.

What is a wishlist?

The wishlist lets you save the products you like so you can easily find them later.
It’s a practical tool for comparing and planning future purchases, or for sharing your desires with friends and family, especially on special occasions.

Are your products genuine?

Yes, all the products available on Yatoo Home are 100% authentic.
We work exclusively with approved suppliers and distributors to guarantee the origin, quality and traceability of each item.
No counterfeit products, no samples: you receive exactly what you ordered, in its original packaging, with the full brand guarantee.

Can I return a product if it doesn't suit me?

Yes, you have 14 days after receipt to exercise your right of withdrawal. The product must be unused, in perfect condition and in its original packaging. To initiate a return, contact our customer service department at contact@yatoo-home.fr.

How can I contact customer service?

Our customer service is available 7 days a week by e-mail at : contact@yatoo-home.fr.
We respond quickly to all your requests concerning orders, deliveries, products or purchasing advice.

Another question?

Our customer service is available 7 days a week to answer your questions by e-mail: contact@yatoo-home.fr